We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arvenco.essentials@gmail.com. 
If your return is accepted, we’ll send you a return shipping label if possible, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at arvenco.essentials@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arvenco.essentials@gmail.com.

Refund & Returns Policy

Last updated: 15 August 2026

At Arvenco Essentials, we want you to be happy with your purchase. If you change your mind or there is a problem with your order, we're here to help.

1. Your Right to Cancel

For most products purchased online, UK consumers have the right to cancel their order within 14 days of receiving the goods, without needing to provide a reason.

You then have a further 14 days to return the goods after notifying us of your decision to cancel.

To exercise your right to cancel, please contact us using the details provided on our Contact Us page, quoting your order number.

2. Condition of Returned Items

Returned products should, where reasonably possible, be:

• Unused and in their original condition

• Returned with their original packaging

• Complete with any accessories, instructions or other items supplied

• Packaged securely to prevent damage during return

You are allowed to handle and inspect an item as you would reasonably be able to in a shop. However, you may be responsible for any reduction in the item's value caused by handling beyond what is necessary to establish its nature, characteristics and functionality.

3. Products That Cannot Normally Be Returned

Certain products may be excluded from cancellation rights where permitted by UK law. This can include:

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed

• Products that have been personalised or made to your specifications

• Goods that are liable to deteriorate or expire quickly

• Digital products where supply has begun with your agreement and acknowledgement that you lose your cancellation right

• Other products where an applicable legal exemption applies

Any applicable restrictions will be identified on the relevant product page where possible.

4. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Photographs or video where appropriate

We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your statutory consumer rights.

Nothing in this policy affects your legal rights.

5. Refunds

Once we have received and assessed your returned item, we will process any refund that is due.

Where you exercise your statutory right to cancel, we will generally refund:

• The amount paid for the returned goods; and

• The cost of standard delivery paid at the time of purchase, where applicable.

If you selected a more expensive delivery option than the cheapest standard delivery available, we are not normally required to refund the additional cost.

Refunds will normally be made using the original payment method.

6. Return Postage

If you are returning an item simply because you have changed your mind, you may normally be responsible for the cost of returning the item, unless we have agreed otherwise or the law requires us to cover the cost.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

7. Refund Timescales

We aim to process refunds as quickly as possible.

For statutory cancellations, refunds will generally be made within 14 days of the relevant legal deadline, subject to applicable law. In some circumstances, we may wait until the goods have been returned or you have provided evidence that they have been sent back.

Once processed, your payment provider may take additional time to make the funds available in your account.

8. Exchanges

We may offer exchanges for certain products, subject to availability.

If you would prefer an exchange rather than a refund, please contact us before returning your item.

9. Sale Items

Sale and promotional items are subject to the same statutory consumer rights as full-price products.

A discount does not remove your legal rights if a product is faulty, misdescribed or otherwise does not meet the requirements of UK consumer law.

10. How to Contact Us

For any refund, return or order-related enquiry, please contact Arvenco Essentials through our Contact Us page.

Please include your order number and the email address used when placing your order so that we can locate your purchase quickly.

11. Your Statutory Rights

This policy is intended to explain our returns and refund process and does not limit or exclude any rights you have under UK consumer law.

If there is a conflict between this policy and your statutory rights, your statutory rights will apply.

Arvenco Essentials
UK Online Retailer
Contact details: Please see our Contact Us page.