Arvenco Essentials — FAQ
About Arvenco
What is Arvenco Essentials?
Arvenco Essentials is a UK-focused online store offering practical, affordable products designed to make everyday life easier. We carefully select products across lifestyle, home, beauty, health, pets, automotive and other everyday essentials.
How can I contact Arvenco?
You can contact our customer support team through the contact page on our website. We're happy to help with orders, products, delivery and returns.
Orders
How do I place an order?
Simply choose your product, select any available options, add it to your basket and proceed to checkout. You'll receive an order confirmation once your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help, although we cannot guarantee changes once an order has entered processing or been dispatched.
I haven't received my order confirmation. What should I do?
First, check your spam or junk folder. If you still can't find it, contact us with the name and email address used when placing your order.
Delivery
Do you deliver across the UK?
Yes. We aim to deliver to customers throughout the UK.
How long does delivery take?
Delivery times vary depending on the product and your location. Your estimated delivery timeframe will be shown during checkout or in your order information, we aim to deliver products as efficiently as possible.
Will I receive tracking information?
Where tracking is available, you'll receive tracking details once your order has been dispatched.
Why is my order taking longer than expected?
Occasionally, deliveries can be affected by courier delays, weekends, bank holidays or circumstances outside our control. If your order is significantly overdue, please contact us and we'll investigate it for you.
Returns & Refunds
Can I return my order?
Yes. If you're not happy with your purchase, you may be able to return it in accordance with our returns policy, this is within 14 working days of delivery.
How do I request a return?
Contact our customer support team with your order number and details of the item you'd like to return. We'll provide the relevant instructions.
How long do I have to return an item?
Please refer to our current returns policy for the applicable return period and conditions.
When will I receive my refund?
Once your return has been received and inspected, we'll process your refund where applicable. The time for the funds to appear in your account can depend on your payment provider.
Are there products that cannot be returned?
Some products may be excluded from returns for hygiene, health or other legal reasons. Any applicable exclusions will be stated in our returns policy or product information.
Products
Are your products brand new?
Yes. Products sold by Arvenco Essentials are supplied as new by Shopify and external suppliers unless explicitly stated otherwise.
Are product colours and appearances always exactly as shown?
We aim to represent products accurately, but colours can appear slightly different depending on your screen and lighting conditions.
What if I receive the wrong or damaged item?
Please contact us as soon as possible with your order number and photographs of the item and packaging. We'll investigate and help resolve the issue, items our sold on our marketplace through Shopify and third party suppliers so we will get a return sorted out.
Payments & Security
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your device and location.
Is my payment information secure?
Payments are processed using secure payment technology. Arvenco does not need to store your full payment card details.
Do you store my personal information?
We only use customer information as necessary to process orders, provide customer service and operate our website, in accordance with our privacy policy.
Your Shopping Experience
Do I need an account to order?
No. If enabled, you can place an order as a guest without creating an account.
Can I get help choosing a product?
Absolutely. If you're unsure which product is right for you, contact our customer support team and we'll do our best to help.
How do I hear about new products and offers?
You can join the Arvenco mailing list to receive updates about new products, offers and selected promotions.
Still need help?
How can I contact Arvenco Essentials?
If you can't find the answer you're looking for, get in touch with our customer support team through the Contact Us page. Please include your order number where applicable so we can help you as quickly as possible.