Shipping policy

Shipping Policy

Last updated: 7 September 2026

At Arvenco, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through arvenco.co.uk.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow [1–3 business days] for your order to be processed and prepared for dispatch.

Orders placed on weekends or UK public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing available tracking information.

2. Delivery Times

Our estimated delivery times are:

  • Standard UK Delivery: within 10 business days

  • Express Delivery: within 7 business days

  • International Delivery: within 14 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur because of courier issues, adverse weather, public holidays, customs procedures or circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size and the shipping method available for your order.

Where applicable, any free-shipping offers will be clearly displayed on our website and may be subject to minimum order values or other conditions.

4. Delivery Areas

We currently deliver to:

United Kingdom: Available.

International destinations: [Insert countries/regions served.]

Some products may have delivery restrictions depending on their size, nature or destination.

If your country is not available at checkout, please contact us before placing your order.

5. Tracking Your Order

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.

If your tracking information has not updated for an extended period, please contact our customer service team.

6. Incorrect or Incomplete Delivery Address

Please make sure your delivery address is correct and complete before submitting your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at [insert customer service email].

We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Arvenco cannot be held responsible for delays or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

7. Delayed Deliveries

Although we work with delivery partners to provide reliable service, occasional delays can happen.

If your order has not arrived within the estimated delivery timeframe, please contact us at [insert customer service email] with your order number.

We will investigate the delivery with the relevant carrier where appropriate.

8. Lost or Missing Parcels

If your parcel appears to have been delivered but you cannot locate it, please first check:

  • Around your property

  • With household members

  • With neighbours

  • Any safe place specified for delivery

  • The tracking information provided by the carrier

If you still cannot locate your parcel, contact us and provide your order number so that we can investigate.

9. Damaged Items

Please inspect your order as soon as it arrives.

If your item has been damaged during delivery, contact us as soon as reasonably possible with:

  • Your order number

  • A description of the damage

  • Clear photographs of the item

  • Photographs of the packaging, where relevant

We will review the issue and advise you of the next steps.

10. Split or Multiple Shipments

Depending on the products purchased, items from the same order may occasionally be shipped separately.

If this happens, you may receive more than one tracking notification or delivery.

You will not necessarily receive all items in your order at the same time.

11. Customs and International Orders

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, any applicable customs duties, taxes or import charges are the responsibility of the customer.

Delivery times for international orders may also be affected by customs processing.

12. Pre-Orders and Out-of-Stock Products

If an order contains a pre-order or temporarily unavailable item, dispatch may take longer than the standard processing timeframe.

Where relevant, the expected dispatch timeframe will be communicated on the product page or during the ordering process.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping partners, costs or business practices.

The latest version will always be published on arvenco.co.uk.

14. Contact Us

If you have any questions about shipping or your order, please contact:

Arvenco
Website: arvenco.co.uk
Email: arvenco.essentials@gmail.com

Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.

Important Information

Delivery estimates are provided for guidance and may vary depending on the destination and circumstances affecting the delivery network.

Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.