Shipping Policy

Last updated: 29 August 2026

At Arvenco, we aim to make ordering online as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through arvenco.co.uk.

1. Processing Orders

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

During busy periods, sales events or circumstances outside our reasonable control, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

2. Delivery

We currently deliver to addresses within the United Kingdom, subject to availability and any delivery restrictions shown at checkout.

Available delivery options, estimated delivery times and applicable charges will be displayed during checkout before you complete your purchase.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

3. Delivery Charges

Delivery charges depend on the delivery option, destination, order and products purchased.

The applicable delivery charge will be clearly displayed at checkout before payment is completed.

Where we offer free delivery or promotional delivery rates, the relevant conditions will be stated on our website or at checkout.

4. Delivery Times

Once your order has been dispatched, the estimated delivery timeframe will depend on the delivery service selected.

Typical delivery estimates will be shown at checkout.

Please note that delivery times can occasionally be affected by circumstances outside our reasonable control, including:

• Courier delays

• Severe weather

• Strikes or industrial action

• Public holidays

• Transport disruption

• Incorrect or incomplete delivery information

• High demand during promotional or seasonal periods

• Other unforeseen circumstances

A delivery estimate is therefore not a guarantee of a particular delivery date.

5. Order Tracking

Where a tracking service is available, we may provide tracking information by email or through your order details.

Tracking information is provided by the relevant delivery provider and may take some time to update after an order has been dispatched.

If tracking information indicates that your parcel has been delivered but you cannot locate it, please contact us so that we can investigate with the delivery provider.

6. Delivery Address

Please check that your delivery address is correct before completing your order.

We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Missed Deliveries

If you are unavailable when delivery is attempted, the delivery provider may leave the parcel in a safe place, with a neighbour, at a collection point, or arrange another delivery attempt, depending on the service used.

Please follow any instructions provided by the delivery provider.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

arvenco.essentials@gmail.com

Please include your order number and delivery details so that we can investigate the matter.

We will work with the relevant delivery provider where necessary to locate delayed or missing parcels.

Your statutory consumer rights are not affected by this Shipping Policy.

9. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the damaged product to help us investigate the issue.

If a product has been damaged in transit, we will assess the situation and provide an appropriate remedy in accordance with your statutory rights.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.

We will investigate and, where appropriate, arrange a replacement, refund or other suitable remedy.

11. Multiple Items in an Order

Depending on product availability, fulfilment arrangements and delivery requirements, items from the same order may occasionally be dispatched separately.

If your order is sent in multiple parcels, you may receive separate delivery notifications or tracking information.

12. International Delivery

Unless expressly stated otherwise at checkout, Arvenco currently focuses on deliveries within the United Kingdom.

If international delivery becomes available, the applicable destinations, delivery charges, estimated delivery times, taxes and any customs requirements will be displayed at checkout or communicated before purchase.

13. Customs and Import Charges

For international orders, where available, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

Any such charges are outside Arvenco's control.

14. Delivery Restrictions

Certain products may be subject to delivery restrictions due to their size, weight, contents or applicable laws and regulations.

Where a product cannot be delivered to a particular location, this will be communicated where reasonably possible.

15. Ownership and Risk

For consumer purchases, risk in the goods generally passes to you when you, or a person you nominate, physically receives the goods, unless applicable law provides otherwise.

We remain responsible for the goods during delivery in accordance with applicable UK consumer law.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, costs or business practices.

The latest version will be published on our website with the relevant update date.

17. Contact Us

If you have any questions about delivery or your order, please contact us:

Email: arvenco.essentials@gmail.com

Website: https://arvenco.co.uk/

Terms and Conditions

Last updated: 29 August 2026

Welcome to Arvenco. These Terms and Conditions govern your use of the Arvenco website, https://arvenco.co.uk/, and your purchase of products from us.

By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing from us.

1. About Us

Arvenco is an online retailer based in the United Kingdom.

Business name: Arvenco
Email: arvenco.essentials@gmail.com
Website: https://arvenco.co.uk/

Our online store is hosted and powered by Shopify.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the website.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful material.

• Copy, reproduce or commercially exploit our website content without permission.

• Use automated systems to interfere with the operation of the website.

• Provide false or misleading information when placing an order.

We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.

However, colours and appearance may vary depending on your device or screen settings. Product images are provided for illustrative purposes where appropriate.

We reserve the right to correct errors, update product information and withdraw products from sale.

Nothing in these Terms affects your statutory rights as a consumer.

4. Prices

All prices displayed on our website are in pounds sterling (£), unless stated otherwise.

Prices include VAT where applicable.

Delivery charges, where applicable, will be displayed during the ordering process before you complete your purchase.

We reserve the right to change prices at any time. However, changes will not affect an order that we have already accepted, except where there has been an obvious pricing error.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

After placing an order, you will normally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

A contract between you and Arvenco will generally be formed when we confirm that your order has been accepted or when we dispatch the products, whichever occurs first.

We reserve the right to cancel or decline an order where, for example:

• A product is unavailable.

• There is an obvious pricing or product description error.

• We reasonably suspect fraudulent or unlawful activity.

• We are unable to fulfil the order.

• There is an issue with payment or delivery information.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where reasonably possible.

6. Payment

Payment must be made using one of the payment methods offered at checkout.

Payments are processed through third-party payment providers and/or Shopify's payment infrastructure. We do not normally have access to your full payment card details.

You confirm that you are authorised to use the payment method provided.

7. Delivery

We aim to dispatch orders within the delivery timeframe stated on our website or at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, customs delays or other events beyond our control.

If your order is significantly delayed or does not arrive, please contact us so that we can investigate the matter.

We remain responsible for your statutory consumer rights in relation to delivery.

8. Returns and Cancellation

Your rights to cancel an online order and return products are set out in our Refund and Returns Policy.

For most goods purchased online, UK consumers have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

Our returns policy explains the cancellation process, return requirements, refunds and applicable exceptions.

Nothing in these Terms limits or excludes your statutory consumer rights.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or not what you ordered, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, refund or another appropriate remedy.

Please provide your order number and, where appropriate, photographs or other information that may help us assess the issue.

10. Promotions and Discount Codes

Promotional codes and discounts may be subject to additional terms.

Unless otherwise stated:

• Promotional codes must be entered at checkout.

• Only one promotional code may be used per order.

• Promotional codes cannot normally be exchanged for cash.

• We reserve the right to withdraw or amend promotions where permitted by law.

Specific promotional terms will take priority where they conflict with these Terms.

11. Intellectual Property

All content on the Arvenco website, including text, logos, graphics, photographs, product descriptions, design elements and other materials, is owned by or licensed to Arvenco or its relevant content providers unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery providers or other services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

You should review the relevant third party's terms and privacy policy before using their services.

13. Reviews and Customer Content

If you submit a review, photograph, comment or other content to us, you confirm that:

• You have the right to submit the content.

• The content is accurate to the best of your knowledge.

• The content does not infringe another person's rights.

• The content is not unlawful, threatening, abusive, defamatory or misleading.

By submitting content to us, you grant Arvenco a non-exclusive, royalty-free licence to use, reproduce and display that content for purposes connected with operating and promoting our business, subject to applicable law.

We reserve the right to remove content that we reasonably believe breaches these Terms or applicable law.

14. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, technical or business reasons.

15. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your legal rights as a consumer.

16. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

These may include natural disasters, extreme weather, strikes, industrial disputes, government restrictions, transport disruption, telecommunications failures, cyber incidents or other events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact.

17. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used and the rights available to you.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website with the relevant effective or updated date.

Changes will not affect rights you have already acquired under an order unless required or permitted by law.

19. Governing Law

These Terms are governed by the laws of England and Wales, except where applicable consumer protection legislation provides otherwise.

If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws applicable to your place of residence.

20. Contact Us

If you have any questions about these Terms, please contact:

Email: arvenco.essentials@gmail.com

Returns & Refunds

Can I return my order?
Yes. If you're not happy with your purchase, you may be able to return it in accordance with our returns policy, this is within 14 working days of delivery. 

How do I request a return?
Contact our customer support team with your order number and details of the item you'd like to return. We'll provide the relevant instructions.

How long do I have to return an item?
Please refer to our current returns policy for the applicable return period and conditions.

When will I receive my refund?
Once your return has been received and inspected, we'll process your refund where applicable. The time for the funds to appear in your account can depend on your payment provider.

Are there products that cannot be returned?
Some products may be excluded from returns for hygiene, health or other legal reasons. Any applicable exclusions will be stated in our returns policy or product information.

Address: 1 125, Yorktown Road, Berkshire, GU47 9BW